🌸 General Information
1. What services does Zayyena Enterprise offer?
We specialise in custom-made bridal attire, modern baju kurung, and traditional Malay outfits.
2. Do you provide ready-made outfits?
Our main focus is custom tailoring, but availability may vary depending on current collections.
3. Where is your studio located?
Our studio is located in Cheras, Selangor.
4. Do I need an appointment before visiting?
Yes, we recommend scheduling a consultation to ensure personalised service.
5. Do you serve clients outside Selangor?
Yes, we accept clients from across Malaysia.
6. Can I discuss designs online?
Yes, enquiries and initial discussions can be done via WhatsApp or email.
💍 Booking & Consultation
7. How do I book a consultation?
You may contact us via phone, WhatsApp, or email.
8. Is there a consultation fee?
Consultation terms may vary depending on design complexity.
9. How early should I book for wedding attire?
We recommend booking several months in advance to secure your slot.
10. Can I reschedule my appointment?
Yes, please inform us earlier to arrange a new date.
11. What should I prepare before consultation?
Bring design inspirations, colour preferences, and event details.
12. Do you accept last-minute bookings?
Subject to availability and production schedule.
👗 Custom Tailoring & Design
13. Are all outfits custom-made?
Yes, most of our designs are tailored based on client measurements.
14. Can I request a fully custom design?
Yes, we welcome personalised design requests.
15. Do you provide fabric suggestions?
Yes, we will recommend suitable materials during consultation.
16. Can I bring my own fabric?
Yes, but it will be assessed before production.
17. Will the final outfit look exactly like reference photos?
We aim to match the concept, but slight variations may occur.
18. Do you offer matching couple outfits?
Yes, matching sets can be discussed during consultation.
📏 Measurements & Fittings
19. Do I need to come for measurements?
Yes, physical measurements ensure the best fitting.
20. How many fittings are required?
Usually one or more fittings depending on the design.
21. What happens if I miss my fitting session?
Please inform us early to reschedule.
22. Can measurements be taken online?
For best results, in-person measurements are recommended.
23. Can adjustments be made after fitting?
Minor alterations may be available depending on the garment.
24. Do you keep my measurements for future orders?
Yes, for returning clients’ convenience.
💳 Pricing & Payment
25. What payment methods do you accept?
FPX e-banking via ToyyibPay and Atome PayLater.
26. Is a deposit required?
Yes, deposits are required to secure bookings.
27. Are deposits refundable?
No, deposits are non-refundable.
28. Can I pay using instalments?
Yes, via Atome PayLater.
29. When is full payment required?
Before delivery or collection of the outfit.
30. Will prices change after confirmation?
Confirmed prices remain unless additional changes are requested.
🧵 Production & Timeline
31. How long does tailoring take?
Production time depends on design complexity.
32. Can you expedite my order?
Rush orders may be available with additional charges.
33. Will I be updated on progress?
Yes, updates will be provided when necessary.
34. What happens if I change my design mid-way?
Additional charges and timeline adjustments may apply.
35. Do you guarantee completion by event date?
We aim to meet timelines agreed during consultation.
36. Can production be paused?
Production follows scheduled timelines once confirmed.
🚚 Shipping & Collection
37. Which courier do you use?
We use J&T Express.
38. Do you provide tracking numbers?
Yes, tracking details will be shared after shipment.
39. Can I collect my outfit in person?
Yes, self-collection is available by appointment.
40. Do you ship nationwide?
Yes, within Malaysia.
41. Who is responsible for courier delays?
Courier timelines are beyond our direct control.
42. How are outfits packaged?
Each piece is carefully packed to maintain quality.
🔁 Return & Refund
43. Do you accept returns?
No, all custom-made items are non-returnable.
44. Can I request a refund after payment?
All payments are final and non-refundable.
45. What if I change my mind?
Orders cannot be cancelled once production begins.
46. Are exchanges allowed?
Exchanges are not available due to custom tailoring.
47. What if there is a workmanship issue?
Please contact us for assessment and possible adjustments.
48. Are deposits refundable if I cancel?
No, deposits secure your production slot.
🧼 Care & Maintenance
49. How should I care for my outfit?
Dry cleaning is recommended for most bridal wear.
50. Can I machine wash my baju kurung?
Depends on fabric; we will advise accordingly.
51. How should I store my outfit?
Store in a cool, dry place away from direct sunlight.
52. Do you provide garment bags?
Packaging may include protective covering.
53. Can I iron the outfit myself?
Use low heat or professional pressing services.
54. Will colours fade over time?
Proper care helps maintain fabric quality longer.
📩 Contact & Support
55. How can I contact Zayyena Enterprise?
Via phone, WhatsApp, or email.
56. What are your response hours?
Response times may vary depending on business hours.
57. Can I request virtual consultation?
Yes, subject to availability.
58. Do you provide after-sales support?
Yes, we assist with reasonable enquiries after purchase.
59. Can I request urgent assistance?
Please contact us directly via phone for urgent matters.
60. Where can I find your latest updates?
Follow our official social media or website announcements.